DUO

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Duo adds an extra layer of security to Texas A&M NetID accounts. With Duo two-factor authentication, NetID accounts are protected with something you know (a password) and something you have (a Duo-enrolled device - typically a mobile phone).

Duo enrollment stations

Technology Services is making Duo two-factor enrollment easier with a self-service kiosk on the main Texas A&M campus at Help Desk Central & additional locations. This kiosk enables the campus community to enroll a second device by swiping any Texas A&M ID at the kiosk.

First-Time Enrollment

The steps below detail how to enroll your NetID account in Duo NetID Two-Factor Authentication, and how to setup an Android or iPhone to receive login requests from your two-factor account.

1. Download Duo Security's mobile application from your smartphone's app store.

2. Go to duo.tamu.edu and click Enroll in Duo

3. Log in with your NetID and NetID password

4. If you have not yet added a device to use with Duo, click Start Setup.
   If you have added devices in the past, click on Add a new device.

5. Choose Mobile Phone. Click Continue.

6. Enter your phone number and click the check box to confirm that it is correct.

7. Verify ownership of your device. Do this by call or text and typing in the 6-digit verification code you receive. Click Continue.

8. Choose your smartphone’s platform. Click Continue. If you are using a cell phone that is not listed, contact Help Desk Central

9. Click I have Duo Mobile installed

10. Use the Duo Mobile application to scan the QR code in your web browser by holding your phone's camera up to the image.

11. Click Done to finish setting up the device

 Reactivate Duo Mobile on a New Smartphone

These directions will help you reactivate the Duo app if you have a new phone with the same number.

1. Go to duo.tamu.edu and log in with your NetID and NetID password.

2. If the "Check for a Duo Push" screen appears, click Other options

3. Authenticate by clicking Phone call. 

   • You will need to answer the call and press '3'.

4. Select Yes, trust browser or No, do not trust browser

5. Click My Settings & Devices (blue link on the left side of the page).

6. Authenticate again by clicking Call Me. You should see your phone number listed.

7. Click Device Options.

8. Click Reactivate Duo Mobile.

   • If you have never activated push notifications before, it may say "Activate Duo Mobile."

9. Follow the prompts. Once you scan the QR code and a green check mark appears, you are done!

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